PRIVACY POLICY
SECTION 1 — WHAT INFORMATION WE COLLECT AND WHY
- Order information: When you buy from our store we collect details you provide for the purchase and fulfilment process, such as your name, billing and shipping addresses, phone number and email.
- Device & usage data: When you visit our site we automatically receive technical data (for example IP address, browser type and operating system) to help us operate and improve the site.
- Marketing: If you opt in, we may send promotional emails about new products, offers and company news.
SECTION 2 — CONSENT
- How we obtain consent: By providing personal information to complete a purchase, validate payment, arrange delivery or handle a return, you consent to our using that information for those purposes. If we want to use your information for other reasons (for example marketing), we will ask for your explicit consent or give you an easy way to opt out.
- Withdrawing consent: You can withdraw any consent at any time by contacting us or by using unsubscribe links in our marketing messages.
SECTION 3 — DISCLOSURE
We will disclose personal information only as required by law or if necessary to enforce our Terms of Service, protect our rights, or respond to legal requests.
SECTION 4 — JURISDICTION, PLATFORM & PAYMENTS
- Jurisdiction: Goods by Ranger Wood operates from British Columbia, Canada. We process personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) for private-sector organizations and, where applicable, Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- Platform: Our online store is hosted on Shopify. Shopify provides the platform that enables us to sell and manage orders.
- Data storage: Your information is stored through Shopify’s infrastructure and held on secure servers behind firewalls.
- Payments: If you use a direct payment gateway, payment data is handled by that gateway and is subject to PCI-DSS encryption and security standards. Transaction details are retained only as long as needed to complete the purchase, unless otherwise required.
For more information about Shopify’s security and privacy practices, see Shopify’s Terms of Service and Privacy Policy.
SECTION 5 — THIRD-PARTY SERVICES, CROSS-BORDER TRANSFERS & LINKS
- Third-party processors: We use third-party service providers (payment processors, shipping partners, analytics, email services, etc.) who may collect or process the personal information needed to provide their services. Their use of your data is governed by their own policies; we recommend reviewing those policies.
- Cross-border transfers: Because we serve customers in Canada and the United States, personal information may be transferred to, stored in, or processed in jurisdictions outside British Columbia or Canada, including the United States. Where data is transferred to another jurisdiction, it may be subject to that jurisdiction’s laws. By using our services or completing a transaction, you consent to such transfers as necessary to provide our services.
- Links: Our site may contain links to other websites. We are not responsible for their privacy practices; please review their policies directly.
SECTION 6 — SECURITY
We implement commercially reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration or destruction. While we use industry-standard safeguards (for example SSL/AES encryption and PCI compliance where applicable), no internet transmission or storage can be guaranteed 100% secure.
SECTION 7 — COOKIES
We use cookies and similar technologies to operate the site and provide features. Typical cookies may include:
- _session_id — session token used to maintain your session and store referral/landing data.
- _shopify_visit — site visit tracking (short persistence).
- _shopify_uniq — visit count for a single visitor (expires at local midnight).
- cart — stores cart contents (typically persistent for a limited time).
- _secure_session_id, storefront_digest — additional Shopify session/access tokens.
You may choose to block or delete cookies via your browser settings, but some features of the site may not function correctly if cookies are disabled.
SECTION 8 — YOUR RIGHTS UNDER PIPA & PIPEDA
- Access and correction: Under BC’s PIPA and federal PIPEDA (as applicable), you have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. We will respond to requests in accordance with applicable timelines under those laws.
- Retention and disposal: We retain personal information only as long as necessary for the identified purposes or as required by law, and dispose of it securely.
- Complaints: If you are a British Columbia resident and have a privacy complaint about our handling of personal information under PIPA, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC-BC). If you believe your privacy rights under PIPEDA have been violated, you may contact the Office of the Privacy Commissioner of Canada (OPC).
- To make a request or file a complaint with us: contact goods@rangerwood.ca and include sufficient detail to process your request (name, contact info, description of requested access or correction).
- Note: Some rights available under PIPEDA or provincial laws may vary depending on your jurisdiction of residence.
SECTION 9 — AGE OF CONSENT
By using our site you represent that you are of the age of majority in your jurisdiction, or that you have parental or guardian consent to use the site if you are a minor.
SECTION 10 — CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. Any changes will be posted on our website and take effect when published. If our business is sold or merged, user information may be transferred to the new owner as part of that transaction.
QUESTIONS & CONTACT
To access, correct, request deletion of, or inquire about your personal information, or to file a privacy-related complaint, contact us.
Regulatory contacts (for reference)
- Office of the Information and Privacy Commissioner for BC (OIPC-BC): https://www.oipc.bc.ca/
- Office of the Privacy Commissioner of Canada (OPC): https://www.priv.gc.ca/
